Shipping policy

Shipping Policy

Shipping Information

Launch Co proudly ships Australia-wide.

Every order is produced or prepared specifically for each customer. As a result, production time may vary depending on the products ordered, decoration method selected and supplier availability.

Estimated production timeframes are provided as a guide only and do not include shipping time.

Production Time

Production generally commences once:

  • Payment has been received.
  • Suitable print-ready artwork has been provided or approved.
  • Any artwork approval has been completed.
  • Required products have arrived from our suppliers (where applicable).

If an unexpected delay occurs, we will contact you as soon as possible.

Shipping Methods

Orders are shipped using reputable Australian freight providers, including Australia Post and other courier services where appropriate.

Shipping options and pricing are displayed during checkout.

Multiple Suppliers

Launch Co sources products from a range of trusted suppliers.

Where possible, orders are consolidated into a single shipment.

Occasionally, supplier availability or production requirements may result in slightly longer processing times.

Delivery Estimates

Delivery estimates provided by freight carriers are indicative only.

Launch Co is not responsible for delays caused by freight companies, weather events or circumstances beyond our control.

Order Tracking

Where tracking is available, customers will receive tracking details via email once their order has been dispatched.

Local Collection

Customers selecting Local Pickup will receive an email once their order is ready for collection.

Collection hours are:

Monday to Friday

9:00 am – 4:00 pm

Please wait until you receive your collection notification before attending.

Incorrect Shipping Details

Customers are responsible for ensuring shipping details are correct at the time of ordering.

Additional shipping charges may apply if an order is returned due to incorrect delivery information.

Damaged Deliveries

If your parcel arrives damaged, please notify us within 48 hours of delivery and include photographs of both the packaging and the products.

Questions

If you have any questions regarding shipping or delivery, please contact us before placing your order.