Privacy policy
Privacy Policy
Introduction
Launch Co respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order or interact with Launch Co.
By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
Depending on how you interact with Launch Co, we may collect:
- Your name
- Business name
- Billing and shipping addresses
- Email address
- Phone number
- Payment information (processed securely through third-party payment providers)
- Order history
- Artwork and files you upload
- Communications with us
- Website usage information, including cookies and analytics data
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order
- Respond to enquiries and support requests
- Produce customised products
- Improve our website and services
- Send order updates and important service notifications
- Comply with legal obligations
Where you have opted in, we may also send promotional emails about Launch Co products, services and special offers. You can unsubscribe at any time.
Payment Information
Launch Co does not store your full payment card details.
Payments are securely processed through trusted third-party payment providers used by Shopify.
Please refer to the relevant payment provider's privacy policy for more information.
Artwork & Uploaded Files
Any artwork, logos or files uploaded by customers are used solely for the purpose of producing and fulfilling your order.
Unless otherwise agreed, Launch Co will retain artwork to assist with future reorders and repeat business.
Customers may request the removal of stored artwork by contacting us.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse website performance.
You can manage or disable cookies through your browser settings; however, doing so may affect certain website functionality.
Sharing Your Information
Launch Co does not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
- Shopify
- Payment providers
- Shipping and courier companies
- Print and production suppliers (where required to complete your order)
- Professional advisers where legally required
These parties are only provided with the information necessary to perform their services.
Data Security
Launch Co takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
While we take security seriously, no online system can guarantee absolute security.
Access & Correction
You may request access to the personal information we hold about you or request corrections if your information is inaccurate.
To do so, please contact Launch Co using the details provided below.
Third-Party Services
Our website may contain links to third-party websites or services.
Launch Co is not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
Changes to this Privacy Policy
Launch Co may update this Privacy Policy from time to time.
The most current version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Launch Co.